My template/theme doesn’t work, what do I do?
Make sure you are using an Apache/PHP/MySQL environment. Most of our products do not work without one. Check with your hosting provider, or if you administrate your own server, make sure you have the necessary software installed first.

The template/theme is broken.
We only support Internet Explorer 9 and later, and the latest versions of Chrome and Firefox. Make sure you have not modified core JS/PHP that may have affected the functionality of the theme/template.

I need to make customizations to the theme, how do I do this?
We provide custom.css and custom.js files for your custom CSS and JavaScript. Please use these files so that your modifications are kept separate to the core theme files. If we update the theme, this will mean your code sits alongside our updated core files and everything should continue working as normal.

I don’t like my theme, what can I do?
Although all our products can be demoed/previewed before you commit to purchase, you can contact us for a full refund, no questions asked.

I purchased a theme, can I use it for commercial purposes?
Yes. If you have purchased a theme to develop multiple websites, please purchase a multi-use licence. If you would like to re-distribute/re-sell a theme, please purchase an exclusive licence.

I lost my theme, how can I re-download it?
Please re-download through your marketplace account or contact the marketplace for further assistance with this.

Can you please help me customize/modify the theme?
Sorry, we do not provide any custom development for our customers. If you would like us to add a new feature to a theme, please ask.

I’ve made changes to the theme and now it doesn’t work, what do I do?
Use your browser’s console and network inspector to debug issues in the JavaScript/PHP. Any issues stopping a page from rendering correctly or stopping forms from submitting will most likely be easily discovered through correct debugging.

Using the Console – Google Chrome

My HTML/CSS is broken, what do I do?
Any changes you make to HTML/CSS are your responsibility, and the support we can provide for specific issues is limited. However, as a start you should always ensure your code validates using W3C’s tools.

What kind of support do you offer with your products?
We offer free support for all customers who can provide proof of their purchase by quoting their email/PayPal receipt. Customers will receive free lifetime support with issues relating to unmodified core files and bugs. We cannot provide free support for modifications/customizations to our products, or if you are running the product on an unsupported environment or platform.

Not found what you’re looking for?

Please feel free to contact us for assistance.